Level Up Casino Terms of Use 2026 for Australia

You must be at least 18 years old, or the minimum legal gambling age where you live if that is higher, to open an account or play any game. You must also have the legal capacity to enter a binding agreement. By registering, you confirm that online gambling is lawful where you are located and that you are not acting on behalf of anyone else. We may ask for proof of age at any time. If we find that a person under the legal age has registered or played, we will close the account, void any bonuses and may withhold winnings obtained while the account was ineligible. Staff, affiliates and their close relatives may not play.

To register, you provide your email address, a password, your country, your currency (AUD for Australian players) and personal details including full name, date of birth, phone number and address. You then confirm your email through the link we send you. Every detail must be accurate and complete. Each person may hold one account only, and each household, device, IP address or payment method is normally limited to a single account. Duplicate accounts may be closed and their balances and bonuses cancelled. You are responsible for keeping your login details private and for all activity under your account. We recommend enabling two-factor authentication and telling us at once if you suspect unauthorised access.

We are required to verify who our players are and to guard against fraud, money laundering and underage play. Before your first withdrawal, you must upload a valid photo ID and proof of address. We may request further documents, such as proof of payment method ownership or source of funds, at any stage. Documents must be clear, current and in your own name. Until verification is complete, withdrawals may be held. Providing false or altered documents will result in account closure and possible reporting to the relevant authorities. We process all personal data in line with our privacy practices and protect it with industry-standard security, including 256-bit SSL encryption.

You may fund your account using Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer. The minimum deposit is A$20 for most methods, A$10 with Neosurf and A$30 with cryptocurrency. We do not publish a maximum deposit. You may only deposit using payment methods registered in your own name, and you must not use funds from unlawful sources. Your account can hold AUD, EUR, USD, CAD, NZD, BTC, ETH or LTC, and your currency is chosen at registration. Third-party providers or your bank may apply their own fees or exchange rates, which are outside our control. Please deposit only what you can afford to lose.

The minimum withdrawal is A$50, or A$100 for cryptocurrency. Daily limits are generally A$4,000 to A$5,000 for PayID, card and bank transfer, and up to A$10,000 for crypto. Withdrawals are processed only after your account is fully verified and any active bonus wagering is complete. Typical timings once approved are about one hour for crypto, within 24 hours for PayID, one to three business days for bank transfer and two to five business days for cards. These are estimates, not guarantees. Funds are normally returned to the method used to deposit. We may cancel a withdrawal and reverse it to your balance if checks cannot be completed or if you request it.

The welcome package is spread across four deposits: 100% up to 300 AUD plus 100 free spins on the first, 75% up to 400 AUD plus 50 free spins on the second, 50% up to 500 AUD plus 50 free spins on the third, and 100% up to 800 AUD plus 100 free spins on the fourth. Each requires a deposit of at least A$20 and the matching promo code, LVL1 to LVL4 in order. Bonus funds carry wagering of 35x to 40x the bonus and expire 14 days after the deposit. Slots count 100% towards wagering, while table games count for less. Where promotional pages show differing figures, the terms shown for the specific offer at the time you claim it apply. Contact support if anything is unclear before you deposit.

Bonuses are intended for genuine recreational players. We may void bonuses and any related winnings if we find evidence of abuse, including opening multiple accounts, using stolen or third-party payment methods, coordinated play with other players, exploiting errors, or placing low-risk bets designed solely to clear wagering. Only one active bonus may be used at a time unless the offer states otherwise. Any maximum bet or game restriction attached to a specific offer must be followed while a bonus is active, and winnings obtained in breach may be removed. We reserve the right to withdraw or amend promotions at any time, though we will not alter terms retroactively for a bonus you have already activated.

Our services are not available in every jurisdiction. You may not register or play if you are located in a territory where online gambling is prohibited or where we are not permitted to operate, or where our licence conditions do not allow us to accept players. It is your responsibility to make sure that your participation is lawful where you live. We may use location checks and block access, close accounts and withhold funds where we determine that a player has registered from or is playing in a restricted territory, or has concealed their true location by using a VPN or similar tools. A current list of restricted regions is available from our support team on request.

Our games come from studios such as Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming. Outcomes are generated by certified random number generators that are independently audited, and live games are run by real dealers. Each game has its own rules, paytable and return-to-player information, which you should read before you play. If a malfunction occurs, we may void affected rounds and payouts. You must not use bots, software aids, collusion or any method that interferes with fair outcomes. Playing for real money is entirely at your own risk and no result is guaranteed.

An account with no login or wagering activity for an extended period will be treated as dormant. We will attempt to contact you using the details on file before taking any action. Once an account is dormant, we may apply reasonable administrative fees where permitted, and we may restrict access until you complete a fresh identity check. Any remaining balance stays yours, and you may request a withdrawal subject to normal verification. To keep your account active, simply log in and play occasionally. If you no longer wish to use your account, we encourage you to withdraw your balance and request closure.

You may close your account at any time by contacting our 24/7 support team. We provide responsible gambling tools, including deposit limits, session reminders, cooling-off periods and self-exclusion, and you can activate them from your account or by asking support. Self-exclusion is binding for the period you choose, and we will not knowingly accept deposits or marketing contact during it. We may also close or restrict your account where we reasonably believe it protects you or others, or where these terms are breached. If gambling stops being enjoyable, please stop and seek help from a free, confidential support service in Australia. Remaining valid balances are returned after checks.

You must not commit fraud, launder money, chargeback legitimate deposits, abuse our staff, share your account, exploit system faults or use the service for any unlawful purpose. We may suspend or close an account and withhold funds where such conduct is established. We provide the service on an as-is basis and do not guarantee uninterrupted access. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, losses caused by third-party payment or network failures, or losses arising from your breach of these terms. Nothing here limits any right you hold under applicable consumer law that cannot lawfully be excluded.

If you have a complaint, contact our support team first through live chat or email, giving your account details and a clear description of the issue. We aim to review and respond promptly and fairly. If we cannot resolve the matter, you may escalate it in writing, and the terms will be interpreted under the law applicable to our Curacao eGaming licence. We may update these terms from time to time to reflect legal, security or product changes, and the current version in 2026 is always the one published on our site. Continuing to use your account after changes take effect means you accept them. If you disagree, please stop playing and close your account.