Level Up Casino Privacy Policy 2026 | Australia

When you open an account with us, we ask for your email address, a password, your country and your preferred currency. We also request your legal name, your birth date, a contact number and your home address. To keep payouts safe, we may ask for a photo ID and a document showing where you live. Beyond that, we record payment activity, game history, deposit and withdrawal requests, and technical details such as your device type, browser and IP address. If you contact support, we keep the conversation so we can help you properly.

We use your details to create and run your account, process deposits and withdrawals, deliver the games you choose and apply any bonus you claim. Identity checks help us confirm that you are of legal age and that the account belongs to you. We also rely on data to prevent fraud, detect duplicate or abusive accounts, meet our legal duties and improve how our site performs. If you opt in to promotional messages, we will use your contact details to send them. You can withdraw that consent at any time.

We handle personal data only where we have a proper reason to do so. Most of what we do is necessary to carry out our agreement with you, such as running your account and paying out winnings. Some processing is required by law, including identity verification and anti-money-laundering checks. Other activities rest on our legitimate interests, like securing our platform and analysing service quality, always weighed against your rights. Where we need your clear agreement, for example for marketing, we ask for it and respect your choice.

We never sell your personal information. We do share what is necessary with trusted partners who help us operate: payment processors and banks, identity verification providers, game studios and live dealer suppliers, hosting and security vendors, and customer support tools. Each is bound by contract to protect your data and use it only for the task we give them. We may also disclose information to regulators, law enforcement or courts when the law requires it, including to our licensing body, the Curacao eGaming authority.

We hold personal data only as long as it serves a genuine purpose. Account and transaction records are generally kept for the life of your account and for a period afterwards, because gambling and financial regulations oblige us to retain them. Verification documents are stored for as long as legal and compliance rules demand. Once a retention period ends, we delete the information or anonymise it so it can no longer identify you. If you close your account, some records may still need to be preserved for legal reasons.

You are entitled to ask what personal data we hold about you and to receive a copy. You can request corrections to anything inaccurate, ask us to erase information we no longer need, restrict or object to certain uses, and request that your data be handed to you in a portable format. You may also withdraw consent for marketing whenever you like. Some requests may be limited where we must keep data to satisfy legal obligations, and if so, we will explain why. We aim to respond within a reasonable time.

Protecting your information is a core part of how we operate. Data travelling between your device and our servers is shielded by 256-bit SSL encryption, and our payment handling follows PCI-DSS standards. Access to personal records is restricted to staff who need it, and you can add two-factor authentication to your account for an extra layer of defence. Our game outcomes use a certified random number generator that is independently audited. No system is perfectly immune, so please choose a strong password and keep it private.

We use cookies and comparable technologies to keep you signed in, remember your settings, measure how the site is used and support security features. Some are essential for the site to function, while others help us understand performance or tailor what you see. You can manage your preferences through your browser or the cookie banner. For a full explanation of each type and how to adjust your choices, please read our separate cookie policy.

If you want to exercise a right, ask a question or raise a concern about how your information is handled, reach out to our Data Protection team through the support area of your account. Our live chat is available around the clock, and the team can route your request to the right specialist. We may need to confirm your identity before acting on a request, so that your data is never released to the wrong person. Gambling should stay enjoyable; if it stops being fun, our responsible gambling tools are there for you.

We may update this policy from time to time to reflect new services, legal requirements or improvements in how we handle data. When a meaningful change is made, we will post the revised version on our site and, where appropriate, notify you by email or through your account. The date of the latest revision will always be shown so you can see what is current. We encourage you to review the policy periodically, and continuing to use our services after an update means you accept the revised terms.