Level Up Casino FAQ: Answers for Aussie Players 2026

Press Sign Up on our official site, then enter your email, a password, AUD as your currency and Australia as your country. Next, add your full name, date of birth, phone number and address. We'll email you a confirmation link. Once you click it, you can log in and make your first deposit.

Yes. We accept Australian players, offer AUD balances and support local banking like PayID, POLi and BPAY. We operate as an offshore site, so it's worth checking that online gambling is permitted where you live and understanding what that means for your protections before you play.

Before your first withdrawal, we ask you to upload a photo ID and a proof of address, such as a recent utility bill or bank statement. Clear, uncropped images speed things up. Verification is a standard KYC step designed to protect you and keep your funds secure.

First check that your email and password are typed correctly and that caps lock is off. Use the password reset option if needed, and make sure you've confirmed your email. If you're still locked out, our live chat team is available 24/7 and can help you regain access quickly.

Your account currency is chosen at sign-up, so pick AUD if you want to play and bank in Australian dollars. We support other currencies too, including EUR, USD, CAD, NZD and a few cryptocurrencies. If you need something changed, contact our support team and they'll explain what's possible.

Our welcome package is built over four deposits. The first is a 100% match up to 300 AUD plus 100 free spins. The next three add further matches and spins, so the total reaches across all four deposits. Each step needs a qualifying deposit and its own promo code.

Enter LVL1 on your first deposit, LVL2 on the second, LVL3 on the third and LVL4 on the fourth. Each deposit needs to be at least A$20 to qualify. Add the code when you make the payment, otherwise the bonus may not be credited to your account.

Bonus funds carry wagering of 35x to 40x the bonus amount before they can be withdrawn. Slots count in full toward that total, while table games contribute less. Always read the current bonus terms before opting in, so you know exactly what's required.

Your bonus expires 14 days after the deposit that triggered it. Any wagering must be completed within that window, or the remaining bonus balance and related winnings can be forfeited. If you're short on time, consider whether claiming the offer is right for you.

You may notice the home page shows tiers such as A$300, A$400, A$500 and A$800, while the promotions page mentions up to $2,000 per deposit. Because figures can vary, rely on the terms shown at the cashier when you deposit, and ask live chat if anything looks unclear.

For most methods the minimum is A$20. Neosurf is lower at A$10, while crypto deposits start at A$30. We don't publish a maximum deposit. Remember that the welcome bonus requires at least A$20, so check the amount if you plan to claim an offer.

You can fund your account with Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer. Availability for withdrawals can differ from deposits, so check the cashier. Choose whichever method suits your budget, speed preference and privacy needs.

After verification, crypto payouts usually land within about an hour and PayID within 24 hours. Bank transfers take one to three business days, and cards two to five. These are typical timeframes rather than guarantees, since processing can vary depending on checks and your bank.

The minimum withdrawal is A$50, or A$100 for crypto. Daily caps run to roughly A$4,000 to A$5,000 via PayID, card and bank transfer, and up to A$10,000 per day by crypto. Larger sums may need to be withdrawn across several days.

The most common cause is unfinished verification. We can't release funds until your ID and proof of address are approved. Processing times for your chosen method also apply. If it's been longer than expected, contact live chat with your account details and we'll check the status.

Our library covers pokies, live casino, table games, jackpots, crash games, game shows and instant games, more than 5,000 titles in total. Studios include Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming.

Yes, we offer native apps for both iOS and Android, and you can also play through your mobile browser. The apps give you the same account, balance and games, so you can switch between devices without losing anything. Download links are provided on our official site.

You join by collecting 5,000 Comp Points or making a one-off deposit of $1,000 or more. Members receive weekly cashback, extra cashback up to three times a day by level, and better comp-point exchange at Platinum and Diamond. Comp points come from real-money bets, excluding live games.

We operate under a Curacao eGaming licence. It's an offshore licence, so protections differ from those of Australian-regulated operators. We encourage you to read our terms, understand the rules that apply to you, and play only if you're comfortable with that.

We use 256-bit SSL encryption, follow PCI-DSS standards for card data and run certified random number generators with independent audits. Two-factor authentication is available for your login, and we require KYC checks before withdrawals. Keep your password private and use a unique one.

Our games use certified random number generators that are independently audited, and titles come from established studios. Outcomes are random, and every game has a built-in house edge, so no result is guaranteed. Treat any win as a bonus, not an expectation.

You can set limits on your play and take a break if you need one, and our team can help you put these in place. Only gamble with money you can afford to lose, never chase losses, and keep sessions short. Our support is available 24/7.

If gambling is affecting your wellbeing, finances or relationships, please reach out for support. In Australia, free, confidential help is available 24/7 through Gambling Help Online and the national helpline. You can also contact our team to set limits or request a break from your account.